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Get Electric Service

Stop Electric Service

Brand New Home

Locating Underground Lines

Ways To Pay 

Your Electric Bill 

Approved Service Wiring Specifications 

I’m already a Pioneer member, I need to get electricity to another location:

Complete and sign the MEMBERSHIP APPLICATION and the ADDENDUM TO MEMBERSHIP and Membership fees are no longer required!

If there is a meter there now we’ll also need the serial number and the reading on the meter.

If you pass the on-line credit check your deposit will be waived. Your Social Security Number is essential to run your credit check.

If there is not a meter there now, we’ll also need to know your nearest neighbor on each side of you, and if possible, who lived at this location before you.

Make sure you read our money-saving tips on locating a home, below!

Deliver, mail, email Customer Service or fax the information above to our customer service office Greenville Fax: 334-382-4907 or Selma Fax: 334-383-4155.


I’m not a Pioneer member, I need to get electric service:

1. Complete and sign the MEMBERSHIP APPLICATION and the ADDENDUM TO MEMBERSHIP and Membership fees are no longer required!

If you pass the on-line credit check your deposit will be waived. Your Social Security Number is essential to run your credit check.

A security deposit of $300 for residential accounts is required if you do not pass the credit check.

Commercial services will need to contact customer services to determine the correct deposit amount.

Please provide your Driver's License Number and State.

A $60 meter set fee is due on each meter that is installed.

There may be a construction charge if this is a brand new location.

The E-911 address of the property is required. Please contact E-911 if you do not know the E-911 address.

2. Deliver, mail or fax the information above to our customer service office.Greenville Fax: 334-382-4907 or Selma Fax: 334-383-4155.

Locating a new home: Money-Saving Tip!

The cost of running a power line is expensive. If power lines don’t currently extend to your new location, they’ll have to be built. As a cooperative, members share the costs of providing service. The cooperative provides a limited amount of power line from the road at no additional cost to the home owner. Beyond that amount, the member needing the extension will be responsible for paying half the cost of construction to build the new line. The other half is picked up by the Cooperative, in other words, the rest of the membership, through rates.

For that reason, it’s very important to call us before deciding on the exact location for your new home or manufactured home. Our staking engineers will be glad to help you determine the most economical path to power.

In addition, we can also help you save dollars on your electric bill by showing you what you can do to keep your electric bill as low as possible if you choose the proper insulation, cooling and heating components for your home. Call or email our energy specialist, Linda Horn, who can help you manage your electric bills through wise choices. Her number is 334-382-6636 or 1-800-239-3029.

We’re here to help you make wise energy choices and to keep your bill as low as possible.

Locating underground lines 

We want you to be safe, not sorry! Call us before you dig!

Pioneer Electric Cooperative has underground power lines in several sections of our service area.

When you need a line spotted, please give our engineering department a call.

Easy ways to pay

There's even a way to never have to write us a check again...with AutoPay!

Remember, no matter your payment method, please provide us with your payment stub when paying your bill so that your payment is posted to the correct account.

In addition to cash payment, Pioneer accepts:

CREDIT CARD
We accept: Mastercard, VISA, Discover, American Express, Carte Blanche

AUTO PAY, AUTOMATIC BANK DRAFT
You will still get a bill so you can see your charges, but on the day before your bill is delinquent, it will automatically be paid from your checking account.

Remember, we have a convenient drive-through payment window and an after-hours night deposit box. See our contact information for post office boxes.

Understanding your bill

Here are some terms that might be handy ...

Minimum Customer Charge:
The minimum customer charges pays for basic business resources and the costs of operating the electric distribution system, including gasoline for vehicles, distribution lines, transformers, poles, substations, personnel and bucket trucks ... all the things it takes to get electricity to you. In addition, this charge also pays to keep the path that power lines follow - rights of way - clear of trees and undergrowth.

Electric Charge:
This is the charge for electricity you've used. It is reported in kilowatt hours

Current Reading:
This is the most recent meter reading taken within one week of your bill being mailed to you.

Prior Reading:
The meter reading you from the previous bill, or the beginning reading if this is your first bill.

Kilowatt Hour:
A unit used to measure electricity use. A 100-watt light bulb burning for 10 hours uses one kilowatt hour.

Status:
This tells whether your account is new, active or inactive.

Total:
This includes all of the charges you owe for the services Pioneer bills you.

When you will be billed

You are billed one time per month for your service through Pioneer. The meter reading routes are determined by the location of your electric account. You’re account is placed in one of four billing cycles. (Utilities use billing cycles because it helps ensure better service to you since all of the bills aren’t going out and coming in at the same time.)

No late payment notices nor cut-off notices are mailed to members. The greater of $4 or 5% of the Total Due will be added to each account as a late charge if the account is not paid to a Cashier by 4 p.m. on the Late Fee Date listed above in the chart. Payments put in the drop box are opened and processed at 7 a.m. the next working day.

The statement/bill is the first and only communication to our members unless a field collection is warranted. Please make sure you pay your bill on time. Late fees, disconnect and re-connect fees are assessed.

We make it easy to always pay your bill on-time with our AutoPay bank draft service.

Stop Electric Service

When you are ready to stop service to a meter, please contact our customer service department. Please provide us with your account number, your meter serial number and the reading at the location where service is to be stopped. It will be helpful for you to have the exact E-911 location, as well as the meter number. Please let us know at least five business days in advance of termination of service.

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