Disconnects & Payment Arrangements
Pioneer Electric Cooperative’s Board and Management strive to offer our members the best service at the lowest possible cost. Each year thousands of dollars are spent on disconnecting meters that are past due on their electric bills. And thousands of dollars are lost on accounts disconnected for nonpayment and for which the members do not pay the amount of their bills. In an effort to bring collection costs to a minimum and to reduce the amount of losses, the following collection process has been implemented.
If your electric service is disconnected for nonpayment, you will be required to pay:
- Your delinquent bill including late charges;
- Your kwh usage from the date of the last billing to the date your meter was disconnected;
- A disconnect fee of $60;
- A re-connect fee of $60 and
- An amount to bring your security deposit up to the required balance.
Reconnection of disconnected meters after nonpayment may be done during regular business hours provided the amounts discussed above are paid in full before 2 p.m. If these amounts are paid after 2 p.m., the service will be reconnected the next normal work day.
To avoid possible disconnection of your electric service in the event you are unable to pay your bill, you must come into the office to make payment arrangements prior to your last day to pay. You can not make arrangements to pay over the phone.
Each member is allowed up to two payment arrangements per rolling 12-month period.